TenoBet Close Account: Step by Step

Permanent Closure

If you want to stop playing at TenoBet permanently, you can request a permanent closure. This means your account will be closed and cannot be reopened. Any remaining balance in your account will be paid out to you via the payment method you used for your last deposit.

To permanently close your account, send an email to customer service requesting a permanent closure. Include your username and the email address associated with your registration. The support team will process your request and send you a confirmation once your account has been closed. Please note that a permanent closure is irreversible.

Steps to Close Your Account

Step 1: Withdraw your balance. Before closing your account, it is advisable to withdraw any remaining balance. Log in to your account and submit a withdrawal request for the full available amount. Bear in mind any minimum withdrawal amounts and processing times.

Step 2: Check active bonuses. If you have an active bonus with wagering requirements, the bonus funds may not be withdrawable. Check your bonus status in your account settings and decide whether you want to complete the wagering or let the bonus expire.

Step 3: Contact customer service. Send a message via live chat or email with your closure request. Clearly state whether you are requesting a temporary or permanent closure. The support team will confirm your request and explain any next steps.

Step 4: Wait for confirmation. After submitting your request you will receive a confirmation by email. For a temporary closure this confirmation will include the end date of the cooling-off period. For a permanent closure the confirmation will include information about the payment of your remaining balance.

What Happens to Your Data?

After closing your account, TenoBet retains your personal data in accordance with the privacy policy and applicable legislation. Certain data must be retained for legal reasons, for example for anti-money laundering compliance and tax purposes. This data will be deleted after the legally prescribed retention period.

Your gaming history and transaction data are retained for the legally required period. If you wish to exercise your right to erasure of data under applicable privacy law, you can submit a separate request to customer service. We will then assess which data can be deleted and which must be retained for legal reasons.

Alternatives to Full Closure

Before permanently closing your account, consider the alternative options TenoBet offers. Deposit limits allow you to set a maximum amount you can deposit per day, per week, or per month. Loss limits prevent you from losing more than a pre-determined amount. Session limits remind you to take breaks after a set playing time.

A temporary closure or cooling-off period is also a good option if you want to step back without permanently losing your account. During the cooling-off period you have no access to your account and cannot play. Afterwards your account is automatically reactivated. This gives you time to reflect on your playing behaviour without taking the irreversible step of permanent closure.

Frequently Asked Questions about Account Closure

Can I reopen my account after a permanent closure? No, a permanent closure is final and cannot be undone. You may create a new account, but your previous gaming history and data will no longer be available. Please consider carefully whether permanent closure is the right choice for you.

What happens to my active bonuses? When your account is closed, all active bonuses and their associated wagering requirements are forfeited. Any remaining real-money balance will be paid out to you, but bonus funds will be removed. Make sure you have completed any bonuses or allowed them to expire before closing your account.

How long does it take to close my account? A temporary closure takes effect immediately once the request has been processed by customer service. A permanent closure is typically processed within 24 hours. You will receive a confirmation by email once your account has been closed.

Help with Gambling Problems

If you are closing your account due to gambling problems, we strongly encourage you to seek professional support as well. Closing an account at a single casino may not resolve the underlying issue. Visit our page on gambling help for information about helplines and organisations that can support you in overcoming a gambling problem.

ConnexOntario (1-866-531-2600) offers phone support and referrals. The Responsible Gambling Council (responsiblegambling.org) provides information and advice. And if you decide to self-exclude from provincially regulated providers, you can register with the relevant provincial self-exclusion register (e.g., AGCO in Ontario, BCLC in British Columbia). More information about responsible gaming is available on our dedicated page.

After Closing Your Account

After closing your account you will no longer receive marketing communications from TenoBet. Your email address will be removed from our mailing list and you will receive no further offers, newsletters, or promotional messages. If you decide in the future to play at an online casino again, it is important to first evaluate whether gambling is a healthy choice for your situation. Take the time to reflect and consider speaking with a counsellor before creating a new account on any platform.