TenoBet Close Account: Step by Step

Permanent Closure

If you wish to stop playing at TenoBet for good, you can request a permanent closure. This means your account is closed and cannot be reopened. Any remaining balance on your account will be paid out to you via the payment method used for your most recent deposit.

To permanently close your account, send an email to customer support requesting a permanent closure. Include your username and the email address with which you are registered. The support team will process your request and send you a confirmation once your account has been closed. Please be aware that a permanent closure is irreversible.

Steps to Close Your Account

Step 1: Withdraw your balance. Before closing your account it is advisable to withdraw any remaining balance. Log in to your account and submit a withdrawal request for the full amount available. Bear in mind any minimum withdrawal amounts and processing times.

Step 2: Check active bonuses. If you have an active bonus with wagering requirements, the bonus funds may not be withdrawable. Check your bonus status in your account settings and decide whether you want to complete the wagering or allow the bonus to expire.

Step 3: Contact customer support. Send a message via live chat or email with your closure request. Clearly state whether you are requesting a temporary or a permanent closure. The support team will confirm your request and explain any next steps.

Step 4: Await confirmation. After submitting your request you will receive a confirmation by email. For a temporary closure this confirmation will include the end date of the cooling-off period. For a permanent closure the confirmation will include information about the payout of your remaining balance.

What Happens to Your Data?

After your account is closed, TenoBet retains your personal data in accordance with the privacy policy and applicable legislation. Certain data must be retained for legal reasons, for example for anti-money laundering compliance and tax purposes. This data is deleted after the legally prescribed retention period.

Your gaming history and transaction data are retained for the legally required period. If you wish to exercise your right to erasure of data under the UK GDPR, you can request this separately from customer support. We will then assess which data can be deleted and which must be retained for legal reasons.

Alternatives to Full Closure

Before permanently closing your account, consider the alternative options TenoBet offers. Deposit limits allow you to set a maximum amount that you can deposit per day, per week or per month. Loss limits prevent you from losing more than a pre-determined amount. Session limits remind you to take breaks after a set playing duration.

A temporary closure or cooling-off period is also a good option if you want to step back without permanently losing your account. During the cooling-off period you have no access to your account and cannot play. Once it ends, your account is automatically reactivated. This gives you time to reflect on your playing behaviour without taking the irreversible step of a permanent closure.

Frequently Asked Questions About Account Closure

Can I reopen my account after a permanent closure? No, a permanent closure is final and cannot be undone. You may open a new account, but your previous gaming history and data will no longer be available. Consider carefully, therefore, whether a permanent closure is the right choice for you.

What happens to my active bonuses? When your account is closed, all active bonuses and their associated wagering requirements are forfeited. Any remaining real-money balance is paid out to you, but bonus funds are removed. Make sure you have completed or forfeited any bonuses before closing your account.

How long does it take to close my account? A temporary closure takes effect immediately once the request has been processed by customer support. A permanent closure is typically processed within 24 hours. You will receive a confirmation by email as soon as your account has been closed.

Support with Gambling Problems

If you are closing your account due to gambling-related issues, we strongly encourage you to seek professional support as well. Closing an account at a single casino may not resolve the underlying problem. Visit our gambling help page for information on helplines and organisations that can support you in overcoming a gambling problem.

The GamCare Helpline (0808 8020 133) offers telephone support and referrals. BeGambleAware (begambleaware.org) provides information and advice. And if you decide to self-exclude from UK-licenced operators, you can register with GAMSTOP via gamstop.co.uk. Further information on responsible gambling can be found on our dedicated page.

After Closing Your Account

After your account is closed you will no longer receive any marketing communications from TenoBet. Your email address will be removed from our mailing list and you will receive no further offers, newsletters or promotional messages. If you decide in the future that you wish to play at an online casino again, it is important to first evaluate whether gambling is a healthy choice for your circumstances. Take the time to reflect and consider speaking with a support professional before creating a new account at any platform.