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TenoBet Privacy Policy
At TenoBet we take the protection of your personal data very seriously. This privacy policy describes what data we collect, how we use that data and what rights you have with regard to your personal information. By using our website and services you agree to the practices described in this policy. We encourage you to read this document carefully so that you are fully informed about how we handle your data.
This privacy policy applies to all services offered by TenoBet, including our online casino, sports betting, and all associated features and pages on our website. We may update this policy from time to time to comply with new laws and regulations or to reflect changes in our operations.
What Data We Collect
When you create an account at TenoBet, we collect certain personal data that is necessary to provide our services and comply with legal obligations. This includes your full name, date of birth, email address, telephone number, home address and nationality. This data is required to verify your identity, confirm your age and comply with regulations on the prevention of money laundering and fraud.
We also collect financial data when you make deposits or withdrawals. This includes bank account details, card details or information about other payment methods you use. This data is processed solely for the purpose of carrying out financial transactions and is stored to the highest security standards.
We also collect technical data when you visit our website, such as your IP address, browser type, operating system, referring website, pages visited and the duration of your visit. This information helps us to improve our website, resolve technical issues and detect security incidents. For more information about our use of cookies please refer to our cookie policy.
How We Use Your Data
The personal data we collect is used for several purposes. Primarily, we use your data to create and manage your account, to process transactions and to give you access to our games and services. Without this data we cannot provide our services to you.
We also use your data to comply with legal and regulatory obligations. This includes identity verification, age checks, the prevention of money laundering and reporting to regulators where legally required.
We may additionally use your data to inform you about promotions, bonuses and other offers that may be relevant to you. You can unsubscribe from marketing communications at any time via the settings in your account or by clicking the unsubscribe link in our emails.
Data Security
TenoBet implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. We use SSL encryption to protect data transmitted between your browser and our servers. All financial data is stored in secure, encrypted databases with restricted access.
Our employees who have access to personal data are bound by strict confidentiality agreements. We carry out regular security audits and work with specialist security firms to test and improve our systems.
Sharing Data with Third Parties
TenoBet never sells your personal data to third parties. We may, however, share your data with certain third parties that are necessary for the provision of our services. This includes payment processors, identity verification services, game providers that supply the casino games, and hosting and IT service providers.
We may also share your data with regulators, law enforcement agencies or other government bodies when we are legally required to do so. In all cases we share only the data that is strictly necessary.
Your Rights
Under the UK GDPR you have several rights with regard to your personal data. You have the right to request access to the data we hold about you. You can request that inaccurate data be corrected or that your data be deleted when it is no longer necessary.
You also have the right to restrict the processing of your data or to object to certain forms of processing, including the use of your data for direct marketing. You also have the right to data portability.
To exercise these rights you can contact us using the contact details provided at the bottom of this policy. We will handle your request as quickly as possible and no later than 30 days after receipt.
Retention Periods
We do not retain your personal data for longer than is necessary for the purposes for which it was collected. Account data is retained for as long as you hold an active account with TenoBet. After your account is closed we retain certain data for a legally prescribed period, which is generally five to ten years.
Transaction data is retained in accordance with the legal requirements for financial records and anti-money laundering regulations. Analytical data is generally retained in anonymised form and cannot be traced back to individual persons. Cookie-related data is retained in accordance with our cookie policy.
International Data Transfers
TenoBet may transfer your personal data to servers and service providers located outside the United Kingdom or the European Economic Area (EEA). In such cases we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission or other legally recognised mechanisms.
Changes to This Policy
TenoBet reserves the right to amend this privacy policy at any time. Material changes will be communicated to you via a notice on our website or by email. The date of the most recent amendment is always shown at the top of this document. We encourage you to review this policy regularly to stay informed about how we protect your data.
Contact
Do you have questions about this privacy policy, about the way we process your data, or do you wish to exercise your rights? Please contact us via the TenoBet customer support team. Our support team is reachable via email and live chat. You can also lodge a complaint with the Information Commissioner's Office (ICO) if you believe we are not processing your data correctly. For information about how we use cookies, please refer to our cookie policy. Information on responsible gambling and closing your account can be found on the respective pages.
This privacy policy was last updated on 31 March 2026.